1. Information We Collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide

We collect Personal Data if you create an account to use our Services or communicate with us as follows:

  • Account Information
  • User Content
  • Other Information You Provide

Personal Data We Receive from Your Use of the Services

When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

  • Log Data
  • Usage Data
  • Device Information
  • Location Information
  • Cookies and Similar Technologies
  • Information We Receive from Other Sources

We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services. For more information on the sources of information used to develop the models that power GenAIvs and other Services, please see this article.

2. Purpose of Use

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account
  • For the performance of a contract
  • To contact You
  • To provide You with news, special offers and general information about other goods, services and events
  • To manage Your requests
  • To deliver targeted advertising to You
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
  • For some instances, we have to share your information to certain candidates such as third-party vendors, companies within our corporate family, business partners, government bodies, etc...

3. Third-Party Sharing

We may disclose your Personal Data in the following circumstances:

  • Vendors and Service Providers
  • Business Transfers
  • Government Authorities or Other Third Parties
  • Affiliates
  • Business Account Administrators
  • Other Users and Third Parties You Interact or Share Information With: Certain features allow you to interact or share information with other users or third parties. You can also send information to third-party applications, such as via custom actions for GPTs, or for searching the web to help answer questions that benefit from more recent information. Information you share with third parties is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.

4. How do we protect your information

We want you to have full faith in having your information safe and secure with us. We follow generally accepted standards to protect the Personal Information and Usage Information submitted to us. While no Services can guarantee full-proof security, we have appropriate administrative, technical and security procedures to keep your information intact, secure and confidential. Your information is handled only for the purposes required by authorized employees or agents or third party vendors and the like and we employ appropriate firewalls, encryption technologies and intrusion detection systems to keep your information secure and safe from any unauthorized use.

4.1. What happens when you use our Services from outside your region?

If you are accessing our application from outside Viet Nam, please be mindful that such information may be transferred, stored or processed in the VietNam where our servers or central databases are located. Even though you access it from a foreign land we ensure we will follow the best practices in keeping your information protected. By using our Services you understand that we are governed by the Viet Nam Privacy and Data Protection Laws which are very different from the laws of your country.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

4.2. Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

4.3. Payments

We may use third-party services for payment processing (e.g. payment processors) such as Paypal.

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

5. Data Storage & Security

We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:

  • Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
  • The amount, nature, and sensitivity of the information;
  • The potential risk of harm from unauthorized use or disclosure;
  • Any legal requirements that we are subject to.

In some cases, the length of time we retain data depends on your settings. For example, GenAIvs temporary chats will not appear in your history and will be kept up to 30 days for safety purposes. You can find more information on data controls here.

6. Your Rights

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

  • Access your Personal Data and information relating to how it is processed.
  • Delete your Personal Data from our records.
  • Update or correct your Personal Data.
  • Transfer your Personal Data to a third party (right to data portability).
  • Restrict how we process your Personal Data.
  • Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  • Object to how we process your Personal Data.
  • Lodge a complaint with your local data protection authority.

You can exercise some of these rights through your GenAIvs account. If you are unable to exercise your rights through your account, please submit your request through to contact@genaivs.com. You can contact our data protection officer at contact@genaivs.com.

A note about accuracy: Services like GenAIvs generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that GenAIvs output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests to contact@genaivs.com, and we will consider your request based on applicable law and the technical capabilities of our models.

For information on how to exercise your rights with respect to data we have collected from the internet to train our models, please see this help center article.

GenAIvs processes your Personal Data for the purposes described in this Privacy Policy on servers located in various jurisdictions, including processing and storing your Personal Data in our facilities and servers in Viet Nam. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.

7. Policy Updates

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any question about this Privacy Policy, you can contact us at support: contact@genaivs.com or (+84) 0901570462.